At Rotoris, each watch is crafted with precision and care. We take great pride in our quality and packaging standards to ensure every order reaches you safely and in perfect condition. Please read this policy carefully before placing an order.
Orders may be cancelled within 7 days of purchase, provided the order has not yet been dispatched.
To cancel, email [email protected] from your registered email address with your order number and "Cancellation Request" in the subject line.
A cancellation is effective only once you receive written confirmation from our support team. An email sent without confirmation does not constitute a cancelled order.
Once an order has been handed over to our logistics partner, it can no longer be cancelled. You will receive a dispatch notification with tracking details at that point.
Cancellation requests received after 7 days from the date of purchase will not be accepted, even if the order has not yet shipped.
Where a cancellation is approved under Clause 1:
The full invoice amount will be refunded to the original payment method.
Refunds are initiated within 3 business days of confirmation and typically reflect in your account within 7–10 business days, depending on your bank or payment provider.
Refunds cannot be issued to a different account, card, or UPI ID from the one used at checkout.
Other than the cancellation window described above, all purchases made through www.rotoris.com are final. We do not accept returns or refunds once an order has been dispatched. Please check your order details carefully before checkout.
We will process an exchange only in the following rare cases:
Manufacturing defects, such as a non-functional movement or damaged component upon delivery.
Transit damage, such as broken glass, dents, or scratches caused during shipping.
No other reason qualifies for an exchange. Change of mind, design preference, and size concerns are addressed solely through the cancellation window in Clause 1.
To be eligible for an exchange or claim, you must:
Record a clear unboxing video showing the package from all angles before opening.
Capture the uncut sequence of opening the sealed parcel, revealing the product, and displaying the issue clearly.
This video acts as proof in case of transit damage or defect. Claims without an unboxing video will not be accepted.
You must notify us within 48 hours of delivery by emailing [email protected] with your order number, issue details, and the unboxing video.
The product must be unused, in its original packaging, with all tags, manuals, and accessories intact.
Our quality team will inspect your request and confirm eligibility. Rotoris reserves the right to approve or reject claims at its sole discretion.
Once your request is approved:
You will receive shipping instructions from our support team.
The defective product must be shipped back securely in its original packaging.
Upon inspection and verification, we will ship a replacement watch of the same model (subject to availability).
If the same model is unavailable, you may choose another product of equal value or opt for a refund of the invoice amount.
If your parcel appears tampered with or damaged at delivery:
Refuse the shipment immediately and notify [email protected] with photos and your unboxing video.
If you discover missing items or incorrect products, contact us within 48 hours of delivery.
If an exchange is approved, Rotoris will bear the return shipping cost only for defective or damaged items. In all other cases, shipping charges are non-refundable.
For any questions, cancellation, or exchange-related requests:
Email: [email protected]
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